Local help, around the clock
Help from people who know the network.
Reach a Lansing-based technician for internet, voice, network, or equipment help—day or night.
Start in the right place
Choose the fastest path to help.
Active service issue, account question, or quick answer—we’ll point you in the right direction.
Technical support
Something isn’t working
For an active service or equipment issue, calling is the fastest way to reach a technician.
Call technical supportBilling & account
I have an account question
Send our billing team a note about invoices, payments, or account details.
Email billing supportSelf-service help
I’d like to look it up
Browse product documentation and common answers whenever you would rather solve it yourself.
Open the Help CenterA quicker first conversation
A little context helps us start faster.
You do not need to diagnose the problem. These three details simply give your technician a useful starting point.
What changed?
Tell us what stopped working and when you first noticed it.
What do you see?
Note any equipment lights, messages, or services that still work.
Which location?
Have the service address or account name nearby if possible.
Colocation remote hands
On-site help when you’re somewhere else.
Colocation customers can request basic help with their equipment without making the trip to the facility.
- Equipment status checks
- Power cycles
- Basic cable moves between ports
Good to know
Quick support answers.
Still unsure where to begin? Call us and we’ll get you to the right person.
What should I do if my service is down?
Call 517-999-9999. An active service issue is best handled by phone so a technician can begin troubleshooting with you.
Is technical support available overnight?
Yes. ACD network operations support is available 24 hours a day, 7 days a week, 365 days a year.
What can ACD support help with?
Our team supports ACD-provided services and equipment, including internet, voice, network, and colocation services.
What is colocation remote hands?
Remote hands covers basic on-site help such as status checks, power cycles, and straightforward cable moves on customer equipment.
Ready when you need us
Let’s get you back on track.
Call for active service help or email us when the issue can wait.